Friday, June 19, 2009, 04:29 PM
Posted by Administrator
Over the last few months I have been engaged in support activities for new customers on VMS in areas remote from my offices here in the Southeast. These have been clients new to VMS but very familiar with their own business. They have needed a some specific help in various areas of VMS with which they are not experienced.Posted by Administrator
These new clients have been in Puerto Rico and Lebanon. Access to their sites have varied. We have initially used the client as our extended hands and eyes by communicating with email. This has had the effect of giving these new clients more confidence in knowing the commands and functions they are executing on their own systems. A more effort has been required my clients have enabled VPN connections for us to access the VMS environments as well.
This is not unlike work we have preformed for clients over the years. During the time of the Y2K "crisis" I was committed to spending time with my wife's family in England. So, I managed the Y2K transitions for a major client entirely from the Yorkshire area of the UK. This transition came off with a glitch - customer HAPPY!
Virtualization has been a function of my service offerings for many years - the Virtual System Administrator or Remote System Manager. This allows the client the flexibility of having me available at anytime, day or night and yet lets me spend time with my family or other clients as necessary.
VMS has been well suited for this remote/virtual administrative function since it was introduced. Little if any of the administration of the system must be done from the physical system console. Truly a great operating environment.
Well, back to work for a client someplace in the world.
Bill.
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